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Team D365 helps you automate maintenance and extend asset life using Dynamics 365.
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Move from Break-Fix to Predictive
Facility Management with Dynamics 365
As a Microsoft Solutions Partner, we help you use Dynamics 365 to connect your assets, teams and tenants on one platform. CAFM & CMMS solution automates your PPM schedules, cuts down energy costs and prevents downtime before it happens. Team D365 help you run a smarter, more efficient Facility Management operations.
Stop Firefighting with Smart Facility Management Solution
Predictive Maintenance
Don’t wait for equipment to fail. We provide expert Dynamics 365 implementation to detect anomalies and triggers automated work orders before a breakdown occurs, ensuring your operations never stop.
Vendor & SLA Control
Manage 100+ contractors effortlessly through deep CRM customization. We tailor your Dynamics 365 environment to enforce Service Level Agreements (SLAs) with automated penalty calculations.
Asset Lifecycle ROI
Track the total cost of ownership (TCO) for every asset. Our upgradation services keep your system modern, while our dedicated support helps you make data-driven decisions on capital replacement.
Work Order Automation (The Engine)
Intelligent Dispatch & Scheduling.
- AI-Based Scheduling: Automatically assign the right technician based on skill, location (GPS), and availability.
- Mobile Field App: Technicians get checklists, manuals, and route maps on their phone. Capture digital signatures and "Before/After" photos instantly.
- Reactive & PPM: Seamlessly mix emergency repairs with Planned Preventive Maintenance (PPM) calendars.
Smart Buildings & Sustainability
Achieve Net Zero with Data.
- Energy Monitoring: Integrate with BMS (Building Management Systems) to track energy spikes and identify wasteful assets.
- Space Utilization: Use sensors to track occupancy and optimize cleaning schedules for high-traffic areas (e.g., "Clean restrooms after 50 uses").
- Compliance: Automate inspections for fire safety, elevators, and water tanks to meet Dubai Municipality and Civil Defense codes.
Tenant & Customer Experience
Empower Tenants with a Self-Service Portal.
- Easy Ticketing: Tenants can scan a QR code on a wall to report a broken AC or light instantly.
- Real-Time Status: "Uber-style" tracking of the technician's arrival time.
- Feedback Loop: Automated 5-star rating requests after every job closure.
Connect with Experts
Let’s build the future of your business—together!
Frequently Asked Questions
While often used interchangeably, CMMS (Computerized Maintenance Management System) focuses strictly on maintenance (assets, work orders, parts). CAFM (Computer-Aided Facility Management) is broader, covering space management, room bookings, and lease administration. Dynamics 365 acts as a hybrid, offering robust features of both.
Yes. The system is designed for multi-site portfolios. You can view assets in a hierarchy (e.g., City > Building > Floor > Room > Asset). This allows you to report on costs per building or track a specific asset type (e.g., "All Trane Chillers") across your entire estate.
We connect IoT sensors (measuring vibration, temperature, or humidity) to the Dynamics 365 Azure IoT Hub. When a sensor reading crosses a threshold (e.g., "Temperature > 25°C"), the system automatically creates a work order and dispatches a technician before the tenant even complains.
Yes, the Dynamics 365 Field Service mobile app works offline and online. Technicians can view their daily schedule, get turn-by-turn navigation, read asset manuals, and capture photos/signatures. It ensures they spend more time fixing and less time on paperwork.
Absolutely. You can give limited portal access to your Annual Maintenance Contract (AMC) vendors. They can receive work orders, update status, and upload their invoices directly. The system tracks their performance against agreed SLAs (e.g., "Must respond within 4 hours") automatically.
Yes. You can track spare parts inventory across different warehouses or even individual technician vans. When a part is used on a job, inventory is deducted automatically. You can set "reorder points" to auto-generate purchase orders when stock gets low.
The software helps you maintain compliance by digitizing your inspection logs. You can create mandatory inspection checklists for fire safety, water tanks, and elevators. If an inspection is missed, the system escalates it to management immediately, ensuring you are always audit-ready.
