Dynamics 365 Customer Service helps you manage customer cases, communication, and Service Level Agreements in one organized platform. With Microsoft Dynamics 365 Customer Service Enterprise and Customer Service Professional, teams can manage cases, analyze trends, and use AI suggestions to improve responses. Unified data, Customer Service Insights, and guided tools help maintain accurate and consistent service.
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Case Management, Omnichannel Support, Service Insights.
Use a single system to manage customer cases, communication histories, and service operations. Connect voice, email, chat, and digital channels with Microsoft Dynamics 365 Customer Service for clear support workflows.
AI Customer Support, Copilot for Service, Predictive Assistance. Enhance sales productivity with AI that simplifies work, predicts outcomes, and automates communication. From email drafting to opportunity summarization — Copilot helps your teams focus on closing deals.
Copilot provides case summaries, reply suggestions, and AI-generated response drafts.
Predictive routing, automated follow-ups, reminders, and ticket classification.
Service reports and analytics powered by Power BI and Microsoft Fabric.
Our 5-step Dynamics 365 Customer Service Implementation ensures a clear setup, accurate configuration, and smooth adoption for your support teams.
Review customer service workflows, SLAs, and team structures.
Configure case forms, queues, routing rules, and channels.
Move customer records, case history, and communication logs.
Train agents, supervisors, and managers on Customer Service Enterprise features.
Monitor system usage and provide continuous improvements.
We deliver industry-specific solutions that address your unique operational challenges and drive digital transformation.
As a Microsoft Solutions Partner in UAE, our D365 Customer Service experts ensure your CRM setup fits your service needs and industry workflows. Our experienced CRM consultants deliver reliable implementation, customization, and long-term support.
Certified Dynamics 365 Customer Service implementation partner in UAE
Expertise in Professional and Enterprise editions
Services include implementation, migration, customization and support
Experience across retail, distribution, finance, healthcare, and services
Solutions designed according to UAE and GCC support standards
Strong record of delivering reliable customer service platforms
Let’s set up Microsoft Dynamics 365 Customer Service with the right structure and support.
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It centralizes all complaints and inquiries (tickets) and uses routing rules to assign them to the correct agent immediately.
Yes, it integrates a searchable knowledge base of articles and resolutions to speed up problem-solving.
The system tracks key performance indicators, such as first-call resolution rate and average time to close a ticket.
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