Global Supply Chain Optimization with Dynamics 365 SCM: A d365.ae Implementation Success

Executive Summary

A Middle East–based industrial equipment distributor faced persistent disruptions due to disjointed supply chain systems, inaccurate inventory levels, and delayed procurement cycles. D365.ae implemented Microsoft Dynamics 365 Supply Chain Management (SCM) to unify planning, inventory control, procurement, and logistics across multiple regional warehouses.

Client Overview

The client is a fast-growing industrial equipment supplier with distribution hubs in the UAE, Oman, Saudi Arabia, and Qatar. The company relied on separate warehouse systems and spreadsheets, leading to inconsistent stock accuracy and fulfillment delays.

Business Challenge

Rapid expansion intensified the complexity of the client’s supply chain. Each warehouse employed its own processes, resulting in gaps in visibility and frequent stock discrepancies.

• Manual stock tracking and reorder calculations
• Overstocks in certain regions and stockouts in others
• Lack of real-time demand forecasting
• Delays in procurement approvals
• Limited visibility into supplier performance and delivery timelines

Customer Objectives

The client aimed to modernize its supply chain processes to support sustainable growth and reduce operational inefficiencies.

• Establish centralized inventory visibility across all regions
• Improve demand forecasting accuracy
• Automate procurement workflows
• Reduce order fulfillment delays
• Standardize warehouse operations and stock movement tracking

D365.ae Solution

D365.ae deployed Dynamics 365 Supply Chain Management to create a real-time, unified supply chain environment spanning inventory, procurement, warehousing, and vendor management.

• Centralized inventory management and stock status tracking
• Automated replenishment rules powered by demand forecasting
• Standardized procurement approvals and vendor scoring
• Integrated warehouse management processes using mobile scanners
• Real-time dashboards for supply chain and logistics KPIs

Challenges Addressed

The implementation required striking a balance between standardization and regional warehouse practices while maintaining continuous operations.

• Aligning warehouse processes across four countries
• Cleaning inaccurate legacy stock and replenishment data
• Training warehouse and procurement teams on new digital workflows
• Ensuring system stability during monthly procurement cycles

Outcome & Impact

The new platform drastically improved stock accuracy, reducing discrepancies by over 60% within the first three months. Automated forecasting helped eliminate overstocking and reduce urgent procurement requests. Fulfillment times improved significantly, ensuring faster delivery to customers across the GCC.

With centralized visibility, leadership gained clearer insight into regional supply chain performance and could make more informed purchasing and distribution decisions.

Conclusion

D365.ae deployment of Dynamics 365 SCM transformed the client’s supply chain into a connected and efficient system. By reducing inventory errors, optimizing procurement, and standardizing warehouse processes, the company achieved smoother operations and a stronger strategic position in the regional distribution market.