Microsoft Solutions Partner Business Applications | CRM & ERP
Dubai- UAE
Microsoft Solutions Partner Business Applications | CRM & ERP | Dubai- UAE

Microsoft Dynamics 365
Customer Insights Solution

Unified Data & AI-Driven Experiences

At Team D365, we provide a Microsoft Dynamics 365 Customer Insights solution in the UAE to unify customer data from multiple sources into a single customer profile. Our solution includes Customer Insights implementation, customization and integration, enable AI-driven insights and real-time visibility across marketing, sales and service operations.

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Microsoft Dynamics 365 Customer Insights
Dynamics 365 Customer Insights Modules and flow

Get Everything Simplified

Dynamics 365 Customer Insights

Break down data silos and build a deep understanding of your customers with our Dynamics 365 Customer Insights solution. As a certified Microsoft Solutions Partner, we simplify complex data integration, allowing you to focus on creating meaningful connections and driving business growth rather than managing technical data sets.

  • Unified Customer Data Profiles
  • Real-Time Marketing Journey Orchestration
  • Predictive Lead and Opportunity Scoring
  • Seamless Integration with Power BI and D365 Sales

Intelligence and Personalized Engagement

Our implementation focuses on turning raw data into high-value engagement while ensuring your data remains secure and compliant with UAE regulations.

360-Degree Customer View
360-Degree Customer View
AI-Powered Segmentation
AI-Powered Segmentation
Consent & Privacy Management
Consent & Privacy Management
Customer Lifetime Value
Customer Lifetime Value
360-Degree Customer View
AI-Powered Segmentation
Consent & Privacy Management
Customer Lifetime Value

Features & Integration: Customer Insights with Copilot

Use Next-Generation AI to simplify data analysis and content creation. Copilot in Customer Insights helps you discover new segments and create personalized marketing copy in seconds.

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Discover New Opportunities with Copilot

  • AI-Driven Segments

    Ask Copilot to find specific customer groups using natural language queries.

  • Churn Prediction

    Identify at-risk customers before they leave with automated risk modeling.

  • Sentiment Analysis

    Understand how customers feel about your brand across digital channels.

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Smooth Microsoft Integration

  • Dynamics 365 Sales

    Push insights directly to sellers so they know exactly what a customer needs.

  • Microsoft Advertising

    Export segments directly to launch targeted ad campaigns.

  • Dataverse Synergy

    Maintain a single source of truth across your entire Microsoft 365 environment.

Our 5-Step Implementation Methodology

Dynamics 365 Customer Insights Flow
Data Discovery & Audit

Data Discovery & Audit

We analyze your existing data sources to create a unification roadmap.

Profile Unification

Profile Unification

Our experts set up Map, Match and Merge rules to create unique, clean customer IDs.

AI & Insight Configuration

AI & Insight Configuration

We activate machine learning models to predict churn, affinity, and next-best-action recommendations.

Journey Orchestration

Journey Orchestration

We build automated marketing and sales journeys based on the newly unified customer data.

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Training & Optimization

We train your team to use the dashboard and continuously refine segments for maximum ROI.

Tailored for Your Industry

We deliver industry-specific solutions that address your unique operational challenges and drive digital transformation.

Industry specific solution demonstration
Manufacturing

Manufacturing

Retail

Retail

Trading & Distribution

Trading & Distribution

Banking & Financial Services

Banking & Financial Services

Public Sector

Public Sector

Food & Beverage

Food & Beverage

Food & Beverage

Real Estate

Connect with Experts

Let’s build the future of your business—together!

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Why Choose Us

Your Success Is Our Priority

As a leading Microsoft Solutions partner in the UAE, we specialize in turning complex data into growth opportunities for your business.

Local Market Expertise:

We understand the unique consumer behaviors and data regulations within the UAE.

Faster Time-to-Value:

Our pre-built templates for Customer Insights ensure a rapid deployment and quicker ROI.

Expert Support:

24/7 technical support from consultants who are experts in the Microsoft Business Applications ecosystem.

Why Choose D365?

Ready for a 360-Degree Customer Transformation?

Contact us today to learn how we can help you unify your data and personalize your customer journeys.

Book a Free Consultation
Consultants

Transform your business digitally!

Schedule a free, no-obligation discovery session with our experts. We'll analyze your needs and outline a path to success with Dynamics 365.

Dubai - United Arab Emirates

Contact us

Dedicated Helpline

800 D365 (3365)

Email

info@d365.ae

Head Office

Metropolis Tower, Burj Khalifa
Blvd, Dubai - UAE

Hours

24 hour Available

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